My Hand Is Bigger Than Texas
(The customer is calling to book reservations for her family at a large Orlando theme park.)
Customer: “I want a hotel room with an ocean view.”
Me: “I’m sorry, ma’am; Orlando is located in Central Florida, and is not on the coast. Would you like me to book you a room with a view of the lake instead?”
Customer: “No! I don’t want a d***ed view of the lake. I know you can see the ocean from there! I’m looking at a map of Florida right now, and it’s obvious how narrow it gets there. The ocean is very close on both sides, so book me a d*** ocean view room!”
Me: “You might want to check your map for a scale. I’ve been to Florida many times, and Orlando at least an hour’s drive to the ocean. There is no way you can see the coast from the resort.”
Customer: “Fine! I’ll just call another travel agent who’s actually willing to help me book what I want.”
Me: “Er… ma’am, if you can find an ocean view room in Orlando I will personally pay for your vacation out of my own pocket. Good luck with that.”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?