My, Aren’t We Feeling Entitled Today?, Part 3

, , , , , | Right | February 5, 2021

Our espresso machine requires maintenance and we have done everything in our power to alert customers to our inability to provide hot coffee drinks; we’ve posted several brightly-colored signs on the one and only entrance to the shop.

A man holds the door open for a loud female customer, complete with attached cell phone accessory. Her call must be very important as she is talking so loudly we all know the results of her last lady doctor appointment.

As she approaches the counter I attempt to deliver the bad news in as polite a fashion as I am able.

Me: “Welcome to [Coffee Shop]! I just wanted to make you aware that our espresso machine is undergoing maintenance and—”

She shoves her finger in my face, index finger up in a classic “Shut Up!” gesture. I swallow my anger and continue to wait for her to fish her credit card out of her purse while still yakking away on the phone.

Once she locates it, she pulls the phone far enough away from her face to bark two words before going back to her call.

Customer: “Non-fat latte.”

She throws the credit card on the counter.

Me: “I’m sorry, ma’am, but as I was saying, our espresso machine is down and I cannot make any hot drinks or any espresso drinks.”

She ignores me completely and continues her conversation until long enough has passed that she believes her drink should be done, at which point she storms up to the counter.

Customer: “Where’s my drink? You’ve had more than long enough to finish a simple latte. What are you, stupid?”

Me: “I tried to explain to you that our espresso machine was down when you entered the store, but you were so engrossed in your conversation that you must not have heard me.”

Customer:Well, most competent employees would put a sign up so people don’t waste half their lunch break waiting for a drink that you weren’t even making.”

Me: “Actually, if you’ll direct your attention to the door, you’ll notice that there was not only one sign, but several, explaining the situation.”

I’ve had many unpleasant encounters with customers over the years, but I think this response takes the prize for the most entitled comment I’ve ever heard because, rather than apologize for being on her phone or even acknowledging her part in the kerfuffle, she doubles down.

Customer:Well, if that man hadn’t opened a door I was clearly capable of opening myself, maybe I would have seen the sign.”

Me: “So, let me see if I understand you correctly. You’re upset that someone opened a door for you because they were trying to be polite?”

Customer: “Exactly! I certainly hope you’ll do something about it the next time he comes in here; that kind of thing is not acceptable!”

Me: “Oh, you can rest assured that I will make sure that man gets what’s coming to him.”

The next time he came in, I paid for his drink; I think he got what he deserved.

Related:
My, Aren’t We Feeling Entitled Today?, Part 2
My, Aren’t We Feeling Entitled Today?

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