My Advice To Fix It Is Solid
(I manage a smoke shop in a small town. We sell glass pipes and other smoking tools. I sell a water-pipe to a younger guy and he comes back in a few days later with some friends. He basically wants me to figure out why the water-pipe isn’t working, but he didn’t bring it with him. Usually, I have to see something to fix it, and it’s almost always a simple fix. This is an extremely easy fix.)
Customer: “My water-pipe won’t let me pull any air through.”
Me: “It might have a clog; did you do anything to it?”
Customer: “I haven’t used it yet. I took it home, put water in it, and stuck it in my freezer.”
(His friends start laughing. I stop him and explain what happens to water when you freeze it. He doesn’t get it at first until I say:)
Me: “It was a liquid; now it’s a solid.”
(His friends knew the whole time and they still let him come in to get my “professional” opinion. He was actually lucky his brand new water-pipe didn’t crack.)
Question of the Week
Have you ever served a bad customer who got what they deserved?