My Actual Job Is Hard Enough Without An Inside Job
I work at a retail store that’s frequently stolen from. I’ve been told explicitly by corporate that we are not to approach anyone suspected of shoplifting, chase after them, or the like, just to report them and give a description.
I’m ringing out a customer when someone walks right out the door with a cart full of stuff. I shake my head and keep ringing my customer out, since I can’t call the corporate theft line with a customer at my register.
Customer: “You should go after them!”
Me: “Ma’am, I can’t.”
Customer: “But they just stole a bunch of stuff! Are you an accomplice? Do you not care?”
Me: “It’s not that I don’t care, it’s—”
Customer: “You could at least go get their license plate number!”
Me: “Ma’am I—”
Customer: “Why don’t you do anything?!”
The person behind her speaks up.
Other Guy: “Ma’am, he is doing his job. After he rings you up, I’m assuming he’ll call to report it. That’s all he can do.”
Customer: “And who the h*** are you?!”
Other Guy: “I’m his district manager.”
My customer didn’t talk for the rest of the transaction. My DM thanked me for following procedure and sent me to break after reporting the incident.
