Must Be From The Valley
(Let it be known that there are only two ways to get to Catalina Island: by boat or by helicopter.)
Me: “[Hotel]. How can I help you today?”
Customer: “I’d like to make a reservation. And when’s the earliest we can check in?”
Me: “Normally not until noon but we may be able to make an exception. When is your boat scheduled to arrive?”
Customer: “Oh, no, we’re not coming by boat.”
Me: “Okay, helicopter, then?”
Customer: “Oh, no, that’s silly.”
Me: “Well, may I ask how your planning to get here?”
Customer: “Down the 405, duh!”
Me: “I’m sorry, you can’t drive to Catalina Island.”
Customer: “You can’t?”
Me: “No, it’s an island. You know, surrounded by water.”
Customer: “Catalina Island is an ISLAND?!”
Me: *headdesk*
This story is part of our 3rd Terrible At Geography roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
