Multitasking Is Tasking You
Fabric Store | Right
| September 16, 2015
(A customer has called in to order; I am just finishing up the details of her purchase.)
Me: “All right, ma’am, that’s [list of her items], and the total comes to [price]. Is there anything else I can help you with?”
Customer: “Well.. could you hang on a minute? I’m ordering lunch.”
Me: “…What?”
Customer: “I’m in the drive through at [Restaurant]! Just wait a minute.”
(She proceeds to order enough food for at least six people, and I can overhear other people in the car with her. This takes several minutes.)
Customer: “I’m ready to check out now. Thanks for waiting!”
Me: “Yeah, no problem…”
