Multiple Email Fails

| PA, USA | Right | November 12, 2016

(Excerpts from two near back-to-back instances where I’m signing up a customer for our rewards card, which requires an email address and then their first and last names.)

Me: “Can I get an email address for your card?”

Customer #1: *tells me an email address that includes a first and last name*

Me: “Thanks. First name?”

Customer #1: “What are you, an idiot or something? It’s right there in my email address!”

(Cut to about ten minutes later.)

Me: “Can I get an email address for your card?”

Customer #2: *tells me an email address that features a first and last name*

Me: “Thank you. Is your first name [First Name from email address]?”

Customer #2: *scoffs* “No, what do you think I am, an idiot or something?! Nobody uses their real name in an email address, you moron.”

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