Multiple Email Fails
(Excerpts from two near back-to-back instances where I’m signing up a customer for our rewards card, which requires an email address and then their first and last names.)
Me: “Can I get an email address for your card?”
Customer #1: *tells me an email address that includes a first and last name*
Me: “Thanks. First name?”
Customer #1: “What are you, an idiot or something? It’s right there in my email address!”
(Cut to about ten minutes later.)
Me: “Can I get an email address for your card?”
Customer #2: *tells me an email address that features a first and last name*
Me: “Thank you. Is your first name [First Name from email address]?”
Customer #2: *scoffs* “No, what do you think I am, an idiot or something?! Nobody uses their real name in an email address, you moron.”