Multiple Email Fails

, , , , | Working | June 11, 2017

(I am a communications specialist for a major university. We help faculty and staff update their websites, put out press releases, etc. The start of each semester is always very busy, so we get stretched thin as people panic. Sometimes it’s hard to get everyone on the same page…)

Staff Director: “We need our website updated TODAY with new content. Urgent.”

IT: “Thank you; someone will respond to you soon.” *to my colleague* “Here is the request. It’s for [URL].”

Colleague: *copying me* “My docket’s full today; have [My Name] do it.”

Me: “I can do this, but what is the content? I didn’t get any attachment.”

(No response.)

Staff Director: *emailing an hour after the initial request* “Please update me. This is urgent.”

Colleague: “[My Name], the request is in the email. It’s for [URL].”

Me: *to colleague* “But what is the content they want added? Could someone forward it to me?” *to Staff Director* “Hi, what do you need updated on the website?”

Colleague: *now copying IT* “It’s in the email.”

Me: *to Colleague and IT* “Was there an attachment with the content? It didn’t come through to me.”

IT: “[My Name], go to [URL]. You have access.”

Colleague: *in separate email* “It’s in the email. IT says you have access to edit the website.”

Me: “I know I do, but what am I putting up? There’s nothing in the email.”

(An hour passes. No response from anyone, until…)

Colleague: “Is this done yet? I can’t do it today. Just read the email. You have access to edit their website.”

Me: “What am I editing?!”

Staff Director: *two hours later* “Hi, [My Name], thanks for emailing. Please post immediately. This is urgent.”

(I finally got the document they wanted “urgently” to be put on their website. It takes only a couple of minutes to do so. An hour later…)

Supervisor: “Hey, could one of you handle this? It’s urgent.”

(It’s the same request.)

Me: *emailing everyone at once* “Yes, this one is done.”

Colleague: *responding to my email* “[My Name], everything you need is in the email. Just contact [Staff Director] to find out what the information is.”

Me: *head-desk*

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