Muggles Can’t See The Baconsaurus-Rex
(I am the customer here. I have moved into a new apartment and am setting up the phone and Internet. It’s also exam period at the university where I work, so I have been up all night marking some truly abysmal papers. I am not operating well at all — which, of course, is the ideal time to deal with phone companies…)
Sales Rep: “…all right, we’re almost finished. I just need you to choose a username for this service.”
Me: *a little stressed* “Uh… I’m so bad at choosing these. And my brain is just not working… Hang on, give me a moment…”
Sales Rep: “Sure, take your time.”
(Sadly, my brain decides now is a good moment to catch up on lost sleep. The moment stretches on for what feels like several minutes, during which I come up with literally no ideas.)
Sales Rep: “Hello? Are you still there?”
Me: “Yeah, I am. Just, uh, having some trouble deciding.”
Sales Rep: “Most people just use theirname@[ISP].com, or some variation.”
Me: “Yes. That would be the sensible thing to do. For normal, sensible humans. OK, let’s go with [unusual nickname]@[ISP].com”
Sales Rep: “Would you be able to spell that, please?”
Me: “T, M -”
Sales Rep: “D, N?”
Me: “No, it’s ‘T’ for…Tyrannosaurus. ‘M’ for…Muggle. ‘B’ for …Bacon.”
(Suddenly, there is muffled giggling from the other end. It starts off quietly, but grows into an impressive crescendo.)
Sales Rep: *after having recovered somewhat* “Sorry about that. That’s just the best thing that’s happened all day. You have no idea how boring ‘Tango,’ ‘Mike,’ and ‘Bravo’ get. You get brownie points for that.”
Me: “Oooh! I think you mean ‘bacon points’!”
(Things went much better after that.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?