Mr. Unhappy’s Middle Name Is “Stupid”

I work in a hotel. I get a guest checking in, and I go through the entire spiel and give him a room. His room is on the eighth floor, and I send him on his way. Twenty minutes later, he returns.

Guest: “The elevator will only go to the seventh floor! I’m very unhappy!”

Me: “I can make new keys for you, but I need your name.”

Guest: “[Last Name].”

Me: “Can I have your first name, please?”

Guest: “Unhappy.”

Me: “I don’t have any guest registered by the name Unhappy.”

He then relented and gave his full name, I remade the keys, and then I escorted him to the elevator. He never pushed the button for the eighth floor. The reason the elevator went to the seventh floor was that somebody on the seventh floor called for the elevator.

I understand that elderly people can have some issues with technology, but elevators have been around since before they were born.