Mothers Like This Are The Worst Breed
My mother has a notoriously aggressive dog. It’s small, but it’s prone to biting and my mom actively encourages it, making her growl and snap because she thinks it’s a funny party trick to show guests. She and the dog have been banned from most groomers. She asks me to carry the dog to a vet and groomer for her.
Me: “[Vet]? Are you sure? I thought she couldn’t go back there?”
Mom: “I called and they said they can take her.”
Me: “Why?”
Mom: “What do you mean, why? She’s a good girl! The old groomer just didn’t know what she was doing! The new groomer said she’d take her!”
Me: “Okay.”
I go to the vet. They don’t do appointments so they don’t know I am coming.
Vet Tech: “Hi! What can I do for y’all today? What a cute puppy, my goodness!”
Me: “Yeah, she’s… she’s… I’m here for grooming.”
Vet Tech: “Okie dokie! What’s the name?”
Me: “[My Name.]”
Vet Tech: “Sorry, sweetie. I don’t have a file for you.”
Me: “Oh, my bad! It’ll be under [Mother].”
Vet Tech: “All righty! I…” *Stares at screen* “One second.”
She goes to the back and returns less than a minute later.
Vet Tech: “[Dog] is approved for vet visits only. You were informed of this.”
She is instantly very serious and no longer happy to see the “cute puppy.”
Me: “So… what do I do? My mom said she called, and you said it was okay?”
Vet Tech: “No. It’s not. You could go to a groomer she hasn’t seen before, because she won’t be barred from there.”
Me: *Drowning in embarrassment* “Okay… let me go call my mom, I guess.”
I step outside and call her. She’s pissed at me, as if it’s my fault. I get her to admit she never gave the vet tech her name or dog’s name over the phone and the vet tech only said that walk-ins for grooming were allowed in general, not that our dog’s ban got lifted.
She’s still mad. She tells me to wait outside for a few minutes and hangs up on me. Through the window, I see the vet tech answer the phone and have a many-minute-long conversation with hate on her face the whole time. When she’s done, she gives me a look like I killed her entire family and I get a text from my mom saying to try again.
Me: “Hi… Did… my mom call you?”
Vet Tech: *Visibly upset* “Yes. [Dog] can get a bath. A bath. Pick her up at three.” *Snatches the leash from me*
Me: “Okay… Be careful, she can be a little rude.”
She shot me a death glare. I cried the whole way home from the embarrassment. They ended up asking me to get her at one and only her back had been washed. I left a big tip with my mom’s credit card.
Question of the Week
Have you ever served a bad customer who got what they deserved?