The Mother Of All Bad Customers

, , , | Related | June 7, 2017

(I’m a college student who still lives at home and works part-time as a book-shelver. I keep my work and personal lives separate. One day, my mom appears at my library, and I’m totally immersed in work-mode and caught off-guard by her surprise visit.)

Mom: “Hi!”

Me: “O-oh, hi.”

Mom: *angry* “What?! Aren’t you happy to see me?”

Me: “That’s not it. It’s just that I don’t have time to talk right now, and I already took my break—“

Mom: “You can’t talk to your own mother?”

Me: “We can always talk later, but I’m working right now.”

Mom: “Fine. If you’re going to be like that, then help me find [Book].”

Me: “Okay. So if you go to the reference desk—“

Mom: “Why are you passing me off?! You don’t want to help me?!”

Me: “I don’t know the call number… y’know, the label on the spine? But they can look it up at the reference desk, and then I can help you find it.”

Mom: “Look it up there!” *she points to the patron computers*

Me: “Um… I’m really not allowed to do that. It’s outside of my job description and could get me in trouble.”

Mom: “Ugh, forget it! I don’t know WHY you’re treating me like this!”

(While the bad work experience was partly my own fault, the worst part is that it followed me home! I had to deal with my mom’s passive-aggressive comments about this incident for a long time.)

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