More Than Just A Pet Hate

, , | Right | November 6, 2015

(The owner brings in a little, quite adorable, mixed-breed dog. After talking about everything under the sun about her pet’s healthcare, we get to the topic of having her pet spayed, which the owner agrees to.)

Me: “We have to wait a couple more months, but this is an estimate for how much the spay is going to cost so you can go ahead and plan for it.”

Owner: *looks at the estimate and her face gets really red and she yells* “It says here you have to put my pet under anesthesia!”

Me: “Well, yes, she is getting spayed. It is a surgical procedure where we have to go into the abdomen and remove the—”

Owner: “You are trying to rip me off! There is no reason my pet should have to be asleep for that!”

Me: “Ma’am, like I said, it is an abdominal surgical procedure—”

Owner: “I DONT UNDERSTAND WHY YOU CAN’T JUST HOLD HER DOWN AND SPAY HER! I WAS AWAKE FOR MY C-SECTION!”

Me: “Well, that is a very different procedure than the one we are discussing. Doing surgery on an animal is different than a human.”

(The owner goes into a rant about how she read on the Internet that vets like to rip people off and that her pet will die if she is put under anesthesia.)

Me: “Ma’am, would you want someone to hold you down, cut into your abdomen, and remove your reproductive organs while you are awake!?”

Owner: “NO, I WOULDN’T, BUT I’M A PAYING CUSTOMER. ISN’T THE CUSTOMER ALWAYS RIGHT?!”

Me: “NO! We are a medical practice, not Macy’s. Your pet is our patient.”

Owner: “You clearly don’t know what you’re doing! I’m going to take my pet to a more competent vet!”

(I then gave her her pet’s records and off she went ranting and raving without even paying her office visit fee.)


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