More Than 60% Of Customers Can’t Read

, , , , , | Right | May 21, 2020

Customer: “What are those sandals ringing up as?”

Me: “$9.99, miss.”

Customer: “Is that 60% off?”

Me: “Um… I can check.”

I check the original price really quickly, thinking how odd this request is.

Me: “No, it’s only about 40% off.”

Customer: “But your advertisement said all sandals are 60% off.”

Me: “May I see this ad?”

She shows me one of our email advertisements that says, “Up to 60% off!”

Me: “Ma’am, it says up to 60% off; it does not guarantee that you’ll get 60% off.”

Customer: “So, your ads are full of s***?”

Me: “No, they aren’t, ma’am, it just means that not all of our sandals are 60% off.”

She starts screaming at me.

Customer: “No, your ads are bulls*** and your cards do nothing useful and I want my 60% discount.”

I’m doing my best not to rip off her head and keep a calm tone.

Me: “Ma’am, I can’t further discount an item. If you want another discount, you may go talk to customer service.”

She stormed over there and the store manager eventually came up and made me give her 60% off. I’ve never been more disappointed in my manager in my life.

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