This Is The Month You Start To Listen

, , , | Right | October 3, 2017

(I work for a bank that also has credit cards. My job is to call the customers when they are overdue on payments. I always have to ask for their postcode and the month they were born as a quick security question before I can go into why I’m calling.)

Me: “Hi, can I speak to Mr. [Customer]?”

Customer: “Speaking.”

Me: “Hi, my name is [My Name], calling from [Company]. I just need to quickly clear security by asking for your postcode and the month you were born.”

Customer: “[Postcode], and number ten.”

Me: “I’m sorry, can you repeat that for me?”

Customer: “If you were listening to me you would have heard me say [postcode] and number ten.”

Me: “That’s great. Thank you for that. Unfortunately, I wasn’t asking for you house number; I was asking for the month you were born.”

Customer: *long pause* “June.”

(I really wanted to say to him, “If you were listening to me, then you would have known I didn’t ask for that,” but at the moment I value my job. Safe to say he listened to the rest of the call.)

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