Monitor This Situation More Closely
(For years, we’ve had a certain brand of desktop computers and recently, my company decided to switch the whole office to laptops that we can connect to a docking port at each of our desks that connects to two monitors. The IT people work all day in the office, setting up each person’s ports and monitors. I notice that my monitors are reversed; in order to move from one monitor to the other, I have to move my mouse in the opposite direction — move left from the left monitor to work on the right-side monitor, instead of just moving simply left-to-right. I notify one of the IT guys and the following exchange ensues:)
IT Guy: “Huh. Weird. I don’t know why that’s happening. I’ll have to switch the monitors around.”
(He takes out his cutters and begins snipping the zip-ties off the bundle of cords running behind the desk.)
Me: “What are you doing that for?”
IT Guy: “I have to switch the cables first, and then move the monitors.”
Me: “Why don’t you just pick up the monitors and physically switch them? Put the left one on the right and vice versa?”
IT Guy: “Oh. I like your idea a lot better.”
Question of the Week
Have you ever served a bad customer who got what they deserved?