Modern TV’s Have A Solid State

(I work at a call center that deals with warranties on different products. In order to file any complaints regarding the product, I first have to get all of the info about the product. I am speaking to a customer who is calling to make a complaint about her TV.)

Me: “Alright, and would you mind telling me the size of your television?”

Customer: “I’m not sure what size it is. Should I measure it?”

Me: “No, no, that is fine. Could you tell me what brand it is?”

Customer: “It is [name brand TV set].”

Me: “Great, thank you! And now could you tell me if it is an LCD or LED TV?”

Customer: “What do you mean?”

Me: “Well, it is the type of screen. I can’t remember what LED stands for currently, but I know LCD stands for ‘Liquid Crystal Display’.”

Customer: “Oh… okay. Just one second and I’ll find out for you.”

Me: “Great, thanks!”

(I hear silence over the phone for a moment, then some light tapping sounds in the background.)

Customer: “Okay, I’m back, and it isn’t a Liquid Crystal Display. The screen is too hard!”