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Mobility Issues Or Not, No Need To Be A Jerk

, , , | Right | July 23, 2021

I work in a thrift store.

Caller: “Do you have any pet beds?”

Me: “Unfortunately, we’re out, ma’am. But we do get them in pretty frequently.”

Caller: “Do you know any other places that might carry them?”

Me: “Well, there are [Store #2], [Store #3], and [Store #4] in town you could try.”

Caller: “Oh, good. Text me their numbers.”

Me: “Uh… pardon?”

Caller: “Their phone numbers, text them to me.”

Me: “I can’t do that, ma’am. I suggest you Google them on your phone.”

Caller: “Listen to me, young lady. I have limited mobility, so I need you to text me the numbers so I can call them without having to dial.”

Me: “Sorry, ma’am, no can do.”

Caller: “Why not?!”

Me: “Well, this is a landline.”

Caller: “Excuse me? It’s a what?!”

Me: *More clearly* “It’s a landline. It’s not capable of sending texts.”

Caller: *Angrily* “So, what am I supposed to do?! I have limited mobility! It is extremely difficult for me to Google things and dial them by hand!”

Me: “I’m sorry to hear that, ma’am, but there is literally no way I can text the number to you. Even if I were to Google the number on our computer, you’d still have to write them down or type them into your phone.”

Caller: “Fine. Then text me the information from your cell phone!”

Me: “Uh, no.”

Caller: “Why not?!”

Me: “Because my cell phone is in my locker and I am not comfortable giving out my personal number to a stranger.”

Caller: “This is terrible customer service!”

I am tired of her nonsense, so I take on a stern schoolteacher tone.

Me: “Be that as it may, you have two choices; either you look it up yourself, or I read it to you and you write it down. There are no other options.”

In the end, with a great deal of complaining, she eventually wrote the numbers down by hand after I did a quick Google search for her. While I am not in a position to judge whether or not her mobility really was that limited, I’m at a loss as to how this would make our phone magically capable of texting just to accommodate her.

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