Mobile Strike
Call Center | Right
| May 10, 2017
(With our credit cards, if you purchase your airline ticket on them, we give you free travel insurance. The PDS (Product Disclosure Statement) for this is available online only as a PDF.)
Caller: “I want a brochure sent out for the travel insurance. I don’t want to have to print it out.”
Me: “Well, you don’t need to print it out. You can just download it, then email it to yourself so you can access it overseas on your phone if you need to.”
Caller: “I don’t have a mobile phone.”
Me: “Sir, there is a mobile number on your file, and I can see that you’re calling from it.”
(He hung up.)
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Tell us your story about a customer who couldn't understand the most simple concept.
