Moaning About The Event Will Eventually Get You

We do planning for big events like weddings, conventions, etc. I receive a call from a client who has just been sent an itemized bill for a large wedding.

Client: “You’ve f****** overbilled me! I’m not paying this much!”

After she has called me every bad word in the English language, I am able to look up her bill. After going through it with her:

Me: “Actually, ma’am, I think I have found the mistake.”

Client: “I knew it! I’m gonna call your manager and—”

Me: “It looks like we underbilled you by $1,000. It seems there was a misplaced zero. I am terribly sorry this happened, and I can understand why you were so upset. I’ll just go through this bill one more time to ensure we haven’t underbilled you for any other items.

The silence on the other end of the line was so beautiful.