, , , | Right | November 22, 2019

(I work tech support for a telecommunications company. While most customers use our company’s modem, some choose to use a third party. This can cause communication difficulties. Today, I met a customer who used a third-party system and made me want to rip my hair out.)

Me: “Could you tell me what your modem is doing?”

Customer: “The lights that are supposed to be blue are green.”

Me: “Okay… which lights are those?”

Customer: “The first ones.”

Me: “Do they have labels?”

Customer: “Labels? Well, there’s some funny symbols on them… like lightning bolts and planets…”

Me: *internally cursing the manufacturer for not making their device idiot-proof* “Do you still have the manual?”

Customer: “Manual? Isn’t that what you’re here for?”

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