Mixed Me-ow-ssages
Customer: “I bought this a few days ago to stop my cats from scratching the furniture, and now they’re scratching it more than ever!”
(I take a moment to look at the bottle, and see that it is clearly labeled “Catnip Spray”.)
Me: “Well, they’re going to scratch more because this is catnip spray.”
Customer: “What does that mean?”
Me: “You spray this where you want cats to scratch… Didn’t you read the bottle before you bought it?”
Customer: “I don’t have time to read; I just grabbed the first thing on the shelf.”
Me: “Um… you just grabbed the first thing on the shelf?”
Customer: “Yes! Now get me the right stuff so they’ll stop scratching!”
This story is part of the Customers-Are-Their-Own-Worst-Enemy roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
