Misunderstood Who The Google Assistant Is Meant To Be

, , , , , | Right | July 23, 2018

(It’s a very busy Sunday. We are desperately understaffed, and I’m currently the only person in my entire department. The phone rings.)

Me: “Thank you for calling [Store] at [Location]. How can I help you?”

Caller: “Hi. I’m looking to buy a pair of shoes. I live in [Town about 45 minutes away]. How do I get to your store?”

Me: “Oh, well, I’m actually not too sure. Sorry! No one who works here is from that area, so I’m not exactly sure which roads to take. I would suggest using Google Maps?”

Caller: “No. No, that’s not good enough. Go and find someone who can give me directions.”

Me: “I’m very sorry, sir, but I’m currently the only person working in my department. I do know for certain that Google Maps would show you the fastest way, however.”

Caller: “Well, then, go to your computer, look up the directions, and read them to me.”

Me: *shocked* “Um… I’m sorry? I’m not sure I quite understand.”

Caller: “Go look up the directions. I’ll get in my car now and you can direct me.”

Me: “You want me to leave my department and direct you for 45 minutes, instead of you looking up the directions yourself?”

Caller: “Yes.”

Me: “Um… No.”

Caller: “But what if I don’t have the Internet?! You have to do this! This is terrible customer service!”

Me: “Sir, do you mind me asking how you found our store’s number?”

Caller: “I looked it up on Google.”

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