Misunderstood “Total Coverage”
Me: “Our records show you’ve never had a prescription filled here before, so I’ll need an ID and your insurance.”
Customer: “Here’s my ID. I don’t have my insurance on me, but it’s through [Car Insurance Company].”
Me: “Sir, I think that’s your car insurance. Do you have health insurance?”
Customer: “You mean there’s more than one kind?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
