Misunderstanding Headwind
(I am selling an airline ticket to an elderly woman for her first trip on a plane.)
Me: “Would you prefer a window seat or an aisle seat on the plane?”
Customer: “Oh, I think I’ll take an aisle seat. I plan on getting my hair done before the trip and I don’t want it blowing around.”
Did you find this story using our Airline Staff roundup?
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
