Mission Impossible, Part 4

(A customer is buying a file cabinet. As I’m taking it out for her, the cabinet falls off of the hand truck and the lock gets pushed in.)

Me: “I’m very sorry, ma’am. The damage isn’t bad. Would you like us to fix it for you?”

Customer: “I wanted to buy this undamaged!”

Me: “Of course, we could put together a new one for you.”

Customer: “I wanted this one.”

Me: “So shall I take it back and have it repaired?”

Customer: “I wanted it the way it was!”

Me: “I understand that, but the damage has been done. If you like, we can refund your money.”

Customer: “I don’t want a refund. ”

Me: “Okay… what do you want to do?”

Customer: “I wanted to buy this like it was.”

Me: *getting frustrated* “Okay, so what do you want to do?”

Customer: “I wanted to buy this cabinet like it was! Undamaged!”

Me: “Well, once you decide what you want to do, you let me know.”

(I took the cabinet into the back room and stayed there. I never did find out what she did.)