Missing The Y In DIY
(I work at the returns desk of a big-box home-improvement store. A customer is bringing back a pesticide/weed killer sprayer.)
Me: “Hello, did you have a problem with the sprayer?”
Customer: “Yes! It won’t work. It keeps clogging up. This is the second sprayer I’ve brought in, and I haven’t even finished my deck!”
Me: “What type of spray are you using in the sprayer?”
Customer: “I’m using the deck stain listed on the receipt there.”
Me: “There’s your problem: this sprayer won’t work for deck stain.”
Customer: “What?! What do you mean?! That’s not what I was told! I was told this would work just fine!”
Me: “Who told you that it was okay to use a pesticide sprayer for deck stain?”
Customer: “Well, I don’t know his name, but he looks…um…he works here, okay?”
(I start the returns process on the register I’m at.)
Customer: “So, what would you recommend to stain my deck?”
Me: “I’d go right over to aisle 5 and look at the paint sprayers.”
Customer: “But those are so expensive! I can’t afford one of those.”
Me: “Well, you could always buy a brush and do it the old-fashioned way.”
Customer: “But that’s work!”
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?