Missing Evidence
(I’m an apprentice at this time, trying to balance working, learning, and a family life. Despite this, projects and assignments are often scheduled on ‘work days’ so I have to drop off work to the reception on my lunch.)
Me: “Hi, can I drop this off for lecturer [Name]?”
Reception: “Sure, I will put it in his pigeon hole.”
Me: “Oh, can you sign this please?”
Reception: “What is it?”
Me: “Just a simple confirmation of submission. If it goes missing I have evidence that I did hand it in.”
Reception: *insulted* “Look the pigeon holes are there. I very much doubt that it will get lost from my desk to there!”
Me: “No offence meant, but that is what happened last time.”
(She begrudgingly signs the form. I leave, happy that my work is in on time and I get back to work. I get to class the next week.)
Lecturer: “Well, a lot of you did very well on your assignments, some however never submitted them.” *he begins to return the assignments, but doesn’t hand back mine*
Me: “Where’s mine?”
Lecturer: “You didn’t hand it in.”
Me: “Yes, I did!”
Lecturer: “It’s no good making up excuses.”
(I thrust the paperwork at him.)
Lecturer: “Oh, okay. One moment, please.”
(He rushes off leaving the class, to return moments later.)
Me: “So?”
Lecturer: “The bloody reception just left it on her desk under a pile of papers. I will mark it now.”
(Despite it not being my best work I got a great grading. The same thing kept happening despite complaints. It became a running task when projects were due to ask as we entered the class, followed by the lecturer rushing down to reception.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.