Missing A Little Nugget Of Information

, , , , , | Right | July 26, 2018

(I work weekends at a fast food restaurant to help out with the bills. This particular exchange happens when I am taking orders in the drive-thru one Saturday afternoon. Note: at this restaurant, meals include fries and a drink.)

Me: “Welcome to [Restaurant]. This is [My Name]; how can I help you?”

Customer: “Hi, I need two chicken nugget meals, one with a vanilla shake instead of a drink, and the other with a lemonade.”

Me: *repeats order back, prepares to give total*

Customer: “Wait, wait, wait. Now, I don’t want chicken nuggets.”

Me: *almost positive that she asked for nugget meals* “Oh, I’m sorry. Did you need a different meal?”

Customer: *with increasing frustration* “No, my son wants the nuggets, but I don’t.”

(At this point, I assume she’s accidentally ordered the wrong meal for herself, so I cancel one of them and wait for her to order the correct one.)

Me: “Oh, all right. And which meal did you need, ma’am?”

Customer: “I already told you, I want the chicken nugget meal, just with no nuggets.”

Me: “So… just an order of fries and a lemonade?”

(Keep in mind, the price for fries and a lemonade is SIGNIFICANTLY lower than any of our meal prices, so there’s no monetary reason for her to order this way.)

Customer: *exasperated* “Yes! God, what is so confusing about that?”

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