Mismanaged Expectations, Part 9

| Working | April 30, 2013

(I’m waiting at a store’s photo counter to make some corrections. After a few minutes nobody shows up, so I speak to an employee stocking shelves in another department.)

Me: “Excuse me, do you know if there’s anyone who can help me at the photo desk?”

Employee: “I think [name] just went on break. Let me see if there’s anyone else who is photo trained.”

(He makes a call on his radio, and I go back to the photo counter to wait. Ten minutes later, I approach the same employee…)

Me: “Hi, I’m still waiting at the photo desk and nobody’s come to help me. Do you think you could call again?”

Employee: “Yeah, sorry about that. I called [name] to come help, and she said she was on her way.”

(He makes another radio call and I go back to wait at the photo desk. Ten minutes later, I still haven’t seen anyone. I find another employee and ask to speak to a manager. Ten minutes later, a very aggravated manager comes over to me.)

Manager: “Are you the one who demanded to speak to me?”

Me:  “Well, ‘demanded’ is kind of a strong word, but yeah, I did ask to talk to a manager.”

Manager: “What do you want?”

Me: “Well, I’ve been waiting over half an hour to correct an error I had made previously.”

Manager: “What do you want me to do? I can’t do photos.”

Me: “Well, at this point I was just hoping that you, as a manager, could track down one of your employees who’s trained on the photo desk to take care of this for me.”

Manager: *rolls her eyes* “If you just go to the photo desk, somebody should be there.”

Me: “I’ve tried that already. I’ve spent half an hour just trying to get someone to help me.”

Manager: “Fine. You don’t need to be so mouthy with me, young lady.”

Me: “Wha—?”

(She picks up a phone and tells the photo employee to get off of his lunch break.)

Manager: “[Name] will be at the photo desk to help you when you go back there.” *very sarcastically* “Is there anything else I can help you with today, ma’am?”

Me: “Isn’t it legally required for your employees to have certain amounts of time for their lunch breaks?”

Manager: *rolls her eyes and walks away*

(I go back to the photo desk and find an elderly man waiting for me. He couldn’t have been sweeter and I apologized for causing him to get his lunch break shorted.)


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