Misery Demands Company, Part 2

Me: “Thank you for calling [Company]! You’re talking to [My Name], and I would be happy to help you this morning!”

Caller: “God d***, you sound chipper!”

Me: “Just happy to help you, sir!”

Caller: “Nope. Not buying it. I don’t want my call center workers to sound happy. I’m having an issue, and it shouldn’t be ‘fun’ for you.”

Me: “I can… try to sound less happy, sir.”

Caller: “You’d better! I’m not happy ’til you’re not happy!”

I resolved his issue. He remained miserable throughout the call. I sounded miserable, but I spent most of the call doodling cats in the margins of my notebook, so… that made me happy. 

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Misery Demands Company