Misadventures In Time And Space
Me: “[Taxi call center], how can I help you?”
Customer: “Oh my goodness. I need a cab right now!”
Me: “Alright, we’ll try and work fast as we can for you. What is the address we’re picking you up from?”
Customer: “1234 Smith Ave.”
Me: “That address is not showing up in our system. Is there a direction on Smith Ave? North, south, east or west?”
Customer: “I think it’s 1234 Smith Ave. Or it could be John St.”
Me: “Alright. If you’re not sure of the address, is there someone there you can ask, please?”
Customer: “Oh, this is my place.”
Me: “You don’t know your address? Do you receive mail at your home? Could you look at the address on that for me?”
Customer: “Hold on. Oh! It’s 1234 North Smith Ave!”
Me: “Okay, that went into the system just fine. We’ll try and get a cab over to you as soon as possible.”
Customer: “Oh dear. What time is it?”
Me: “It’s about 9:15.”
Customer: “Oh no! In the morning?”
Me: “No, it’s 9:15pm… at night.”
Customer: “Oh, good! I didn’t miss my appointment. I need a cab for the morning! I’ll call back then! Thank you! Bye!” *click*
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
