Minor Dramas Are Major For Minors
(The customer rips the lid off of the shake I just handed her and frowns.)
Customer: “What is this?”
Me: “That’s a vanilla shake.”
Customer: “No, it isn’t. I want a vanilla shake.”
Me: “Well, I made it myself so I promise you it’s vanilla. Would you like me to remake it?”
Customer: “No, I just want a vanilla shake! This doesn’t look like vanilla at all. It’s all yellow.”
Me: “Ah, the vanilla syrup gives the shake a yellow tinge. It’s supposed to look like that.”
Customer: “Oh, it’s not ME you have to convince, it’s the seven-year-old in the car. He won’t be happy!”
Question of the Week
Have you ever served a bad customer who got what they deserved?