Minimum Wage, Minimum Effort, Part 3

I was working retail part-time in college. There was a back-to-school deal where the company would donate 5% of a sale to the school of the customer’s choice. To do so, we had to look up the school and find their number to input into the register. We were swamped, and I forgot. The lady and her kid left and then returned a few minutes later.

Customer: *Mad* “You didn’t ask which school!”

Me: “I’m so sorry!”

I had to return her whole purchase and rescan it. I was embarrassed and moved her to the front of the line. Her kid was impatient.

Customer’s Kid: *Whining* “Why can’t we leave?”

Customer: “We’d already be home if this high school dropout knew how to do his job. They must have some quota of [disabled slur] people they have to hire!”

I walked away from the register and left her standing there. I opened the next register and called the next customer over. My manager had heard everything.

He finished cashing her out and apologized like five times. She left in a huff.

He started to tell me I should have handled it better later in the break room, but I cut him off by turning around and walking away. He wasn’t happy, but it was that or saying something that would get me fired. 

Related:
Minimum Wage, Minimum Effort, Part 2
Minimum Wage, Minimum Effort