Mind Your Manners, Mommy
(The restaurant I work in offers discount vouchers when customers subscribe in the website. In this case, the voucher was 2 courses for 10. After receiving her bill, a lady comes to me and starts arguing.)
Customer: “Why is my discount £3 when the voucher is for £10?”
Me: “Ma’am, the voucher does not give you £10 off your bill. It gives you the two courses for £10.”
Customer: “No, no! The voucher says £10!”
(After explaining the promotion for nearly ten minutes, the manager joins in to help. Finally, the customer’s friend realizes the point of the promo and explains it.)
Customer: “Oh! I see now.”
Customer’s Eight-Year-Old Son: “Mooooom, it’s time for someone to apologiiiize!”
Question of the Week
Have you ever served a bad customer who got what they deserved?