Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Mind Reading Is Not One Of The Services We Offer, Part 2

, , , | Right | September 25, 2020

I am working the concessions stand when an older woman walks up to the counter. She has an old plastic drink cup that was part of a promotion my theater did over five years ago. You bought the cup and got to fill it for a cheaper price on your next visit. Of course, this promotion ended a long time ago, but sometimes people still bring the cups in, pay for a large drink, and fill up their old cups because they like the old cups better.

She also has a 2018 annual popcorn bucket that expired at the end of 2018; it is now May of 2019.

Me: “Do you want to buy a large popcorn and a large drink and just use these, or…”

I am assuming she wants to do this because this is what all the guests who bring in the old drink cups do.

Customer: *Points to the bucket* “Well, it’s $5 to fill this up.”

Me: “Unfortunately, this is a 2018 bucket. To get that price, you would have to purchase a new 2019 bucket.”

Customer: “Are you freaking kidding me? But they filled it up last month!”

Me: “Well, I’m sorry, but I can’t fill it up today.”

Customer: *Huffs* “Well, I guess I’ll do what you said.”

I ring her up for the large popcorn and drink. Her total comes to $7.50 and she sets a $10 and a $1 bill on the counter.

Me: “Okay, out of $11.”

I only pick up the $10 because I know I’ll just be giving her the $1 bill back. As I am counting out her change, she huffs again.

Customer: “How much did you say it was?”

Me: “$7.50.”

The customer huffs and throws the $1 bill I left sitting on the counter at me.

Customer: “Yeah, so I gave you the $10 and this.”

She then opens her wallet and gets out another $1.50.

I’m wondering how I was supposed to know she was going to get out more money, but I say, “Okay.” I give her the change and go to fill her popcorn bucket. As I set it back down on the counter, she pushes it back at me, almost knocking it onto the floor.

Customer: *Huffs* “Um, hun, can I get it half-way filled so I can put butter on it?”

Me: “…”

I guess customer service workers are supposed to be mind readers now?

Mind Reading Is Not One Of The Services We Offer

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

I have a story to share!