Millionaires In Need Of $127

, , , , | Right | December 8, 2018

(I’m the head supervisor, and I have literally just finished counting out my register at the end of my shift when a coworker brings a customer over to me with an issue. He speaks in a dull monotone the entire time.)

Customer: “I need a new gift card. The barcode on this one doesn’t work.” *holds up a card*

Me: “It doesn’t work? Give me just one moment.”

(I take the card and see that it’s actually a Refund Card, but scan it into the system to see if I can get a balance on it. It has a balance of $127 on it, which is pretty high for a Refund Card, but not unheard of. It also proves that the card works just fine.)

Me: “It seems to be working fine. You have a balance of $127 on here.”

Customer: “No. It doesn’t work in the kiosk.”

Me: *confused* “Kiosk?”

Customer: “Yeah. There’s a kiosk that gives you cash for gift cards, and this won’t scan.”

Me: “Well, this is a refund card, sir, not a gift card.”

Customer: “Oh. Can you transfer it to another card, anyway?”

Me: “Unfortunately not, sir. I don’t have any way to transfer this onto another card. It’s a system limitation.”

Customer: “Why not? Just transfer it onto another card.”

Me: “I can’t, sir. It’s not physically possible. Besides, it probably didn’t work because this is a refund card, not a gift card.”

Customer: “What’s the difference?”

Me: “The difference is that a gift card is purchased with money, and a refund card is received for returned merchandise and is store-credit only.”

Customer: “What does the gift card look like?”

Me: *grabbing a random gift card* “Like this, for example. You can see that the refund card says, ‘Refund Card,’ right on it.”

Customer: *takes the gift card and looks at it* “Can’t you just transfer it onto this, then?”

Me: “No, sir, I can’t. The system won’t let me. Gift cards can only be purchased with cash, credit, or debit.”

Customer: “How do you know?”

Me: *becoming exasperated and frustrated by this point* “Because I’ve run into something like that before, and it’s part of the register training!”

Customer: “Oh. Then, do you mind if I take this and try it, anyway?”

(He has already ripped the gift card off the packaging as he speaks.)

Me: “What?! No!”

(I realize that now we can’t sell that gift card. Thankfully, they’re generic.)

Customer: “Why not?”

Me: “For one, it’s not activated.”

Customer: “Oh. Right. That makes sense. Are you sure you can’t transfer the money?”

Me: *sighing* “I’m sure. If you want, I can call a manager up and you can talk to him, but I can tell you right now that he’s going to tell you the exact same thing I did.”

Customer: “So, you mean I have to spend it on f****** flowers or some s***?” *gestures to our artificial flowers*

Me: “Or something else in the store.”

Customer: *still in his dull monotone* “This is f****** bulls***, you know that?”

Me: “…”

Customer: “I’m a f****** millionaire.” *turns and starts to leave*

Me: “Are you sure you don’t want me to call a manager?”

Customer: “F*** this.”

(We told the store manager about the incident with this “millionaire,” and he actually recognized the total from the refund card as one that had been given out to a different person who came in right before closing last week, and we strong suspected had stolen the merchandise he returned. Seems he sold the “gift card” to this guy at a bargain price, probably knowing full well it wouldn’t work in the kiosk.)

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