Milking The Return Policy
(I work at a small local grocery store and our return policy is quite generous, but some people take it too far.)
Me: “Hi, there! How are you today?”
Customer: “Hi, paper bags.”
Me: “Okay. Did you find what you were looking for?”
Customer: “Yes.” *pulls out a carton of almond milk* “If my son doesn’t like this can I return it?”
Me: “Well, unless it is unopened or there is something physically wrong with it we can’t accept a return simply because your son doesn’t like it.”
Customer: “Why not? If I buy this and he doesn’t like the taste it’s not my fault, so I should be able to get my money back.”
Me: “Let me get a manager for you, ma’am…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.