Might We Suggest Freedomfox
Call Center | Right
| October 30, 2011
(I am working at a call center offering tech support for an American cell phone company’s website.)
Caller: “Your website is broken!”
Me: “Alright, ma’am, we can do some troubleshooting. First, what browser are you using?”
Caller: “What’s a browser?”
Me: “You know, Firefox, Chrome, Safari–”
Caller: “Oh, no, no, no! I only use the good old American Explorer!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
