Might Need To Sit Down For This One

(I work in a pretty well-known concert venue. I get all sorts of calls that make very little sense to me, but this one really sticks with me.)

Me: “[Venue]. This is [My Name]; how can I help you?”

Caller: “I purchased tickets for [Show]; they’re standing-up tickets. Does that mean I’ll be standing up?”

(For most show we sell mezzanine seats or general admission – “Standing Room Only.”)

Me: “You purchased SRO tickets?”

Caller: “Yes, I’ve got standing-up tickets. Does that mean I’ll be standing up for the show?”

Me: “Yes, SRO tickets mean standing.”

Caller: “So, there aren’t seats for standing-up tickets?”

Me: “No, they are standing room.”