Microsoft Works
Me: “Thanks for calling. How can I help you?”
Customer: “Your website has been timing me out ever since I switched computers.”
Me: “What kind do you use currently?”
Customer: “Mac, using Safari as the browser.”
Me: “Well, ma’am, we did not test the website with Macs, and we know it doesn’t work properly with Safari.”
Customer: “Why didn’t you test with Macs?”
Me: “Most of our customer base use Windows-based PCs, typically with Internet Explorer.”
Customer: “Really? I think everyone should use Macs. Everything runs perfectly on them!”
This story is part of our Ironic Customers roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
