Merrill Weep  

, , , , , | Working | December 2, 2019

(I work as a nanny and I’m in charge of all things relating to this child, including clothes. Two days before the beginning of school, the kid decides that the formal uniform shoes she wears seven or eight times a year are no longer working for her — she wants what her friends have this year — and her parents ask me to go shopping with her, as she will need them for the first day of school. I spend half an hour calling every single shoe store within a half-hour radius to check and see if they have a specific brand and size of black Mary-Janes. I’m down to the last two stores, which are part of a chain. I call the closer branch and they say they didn’t have them. I call the second branch.)

Me: “Hi. I’m looking for black Merrill Mary-Janes in girls size nine. Do you have them in stock?”

Store Manager: “Let me put you on hold for a minute to check.” *hold music* “No, but it looks like our other branch in [Closer Town] has them.”

Me: “Wow… That’s weird; I just got off the phone with them and they said they were out.”

Store Manager: *silence*

Me: “But I guess they were able to find them! Good luck for us!”

Store Manager: “We can have someone drive them over to our store in an hour. Just ask at the checkout.” *click*

(I give him my name, and then go through the process of getting a small child dressed and fed and buckled into the car. We drive twenty-five minutes to the store. When we arrive, I tell an associate that the manager has some Mary-Janes on hold for me. When she comes out with the wrong brand box, I know this isn’t good.)

Me: “These aren’t the brand I need. They are supposed to be Merrill.”

Store Associate: “This is what was put aside… I’ll get the manager.”

(After a five minute wait:)

Store Manager: “Is there a problem?”

Me: “Yes, I told you I needed a specific brand, and you said you had them. This isn’t what I asked for.”

Store Manager: “I never said we had Merrill; I said we had black Mary-Janes in the right size.”

Me: “You heard what I said about the other store and led me to believe that you had what I needed. You knew exactly what you were doing, figuring that after driving all the way here with a kid, two days before school, I’d take what I can get. But that’s definitely not going to happen! And you know what? We’ve been buying shoes for this kid from here for since before she could walk, and that’s not going to happen anymore. We’re leaving.” 

(In the car, I explained to my charge that the man lied to us, so we’re not shopping at this chain ever again. Her mom has no time for bull like this and agreed, so now we get shoes anywhere but that chain. I also wrote to the head office of the company about this, but I’m not holding my breath to hear back.)

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