Memories Of Happier Christmases
Me: *answering the phone* “Happy Holidays. Thank you for calling [Company]. How can I help you?”
Caller: “How many times a day do you have to say that? Do you have a script or something in front of you?”
Me: “No, no script.”
Caller: “So you just have that memorized?”
Me: “Yep.”
Caller: “Wow!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
