Meltdowns At Self-Checkout
A woman comes through my self-checkout lane with a few groceries. When she’s done paying, she heads over to the nearby freezer to grab the bag of ice she rang up on the produce menu. She pulls open the door, then immediately calls out across the floor.
Customer: *Yelling.* “I paid for my ice! Where is it?!”
I walk over and check for myself. The freezer’s empty.
Me: “Unfortunately, we’re out here. There might be some in the other freezer by the far entrance. Do you want to check there?”
Customer: “I don’t wanna walk all the way across the store. You go.”
I go. Sure enough, that freezer’s empty too. I come back.
Me: “I’m sorry, ma’am. We’re out of ice completely.”
Customer: “Well I paid for it! What am I supposed to do?!”
Me: “The best option is to get a refund from customer service. I really do apologize for the inconvenience.”
Customer: *Actually stomping her foot like a child.* “I don’t WANT a refund! I want my ice!”
Me: “I can grab a manager—”
Customer: “—I don’t want a manager! I want the ice!”
Me: “Then I don’t know what else I can do for you.”
Customer: “Go make ice, you idiot!”
Me: “I can’t. I’m not Elsa.”
Customer: “F*** this place!”
She storms out without ice and without a refund. A coworker nearby is smiling.
Coworker: “Guess she finally… let it go.”
