Measure Once, Argue Twice
A customer comes over to my cutting station with a sheet of OSB (oriented strand board), that distinct engineered wood that’s made by sticking together lots of wood strands.
Customer: “I want this OSB cut in half.”
Me: “No problem.”
I do the cut for her and slide both halves toward her.
Customer: “I only want one half.”
Me: “Well, you’re paying for both, so you can take both.”
Customer: “No, I’m only paying for what I need, which is half.”
Me: “I’m sorry, ma’am, but it doesn’t work like that. You have to buy the whole sheet whether you use it all or not.”
Customer: “Stop trying to screw me over and just sell me my half!”
Me: “The system doesn’t allow me to do that. I can only print stickers for whole sheets, not portions of them.”
Customer: “Well, what if I said I wanted half or nothing?”
Me: “Then I’d say enjoy your ride home with nothing, ma’am.”
She grumbled but took both halves.
