Maybe We Should Shellac Them Next Time
Customer: “I’d like to complain about these donuts I bought.”
Me: “Okay, madam, what’s the problem?”
Customer: “They’re stale. I bought them, went to eat them, and they’re stale! I want my money back!”
Me: “Oh, I’m terribly sorry. Let me have a look at them and we’ll sort this out.”
(I look at the bad donuts.)
Me: “Ah, I see your problem, Madam. When did you buy these?”
Customer: “About two weeks ago. Why?”
Me: “Well, the use by date was about ten days ago which explains why they were stale.”
Customer: “So?”
Me: “You have to eat them by the use by date or they’ll go stale. I can’t give you your money back.”
Customer: “This makes no sense! I didn’t get a chance to eat them so I want my money back!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.