Maybe If You Click Your Heels Three Times
Me: *answering phone* “Welcome to the award-winning [Hotel]. How may I help you?”
Caller: “I would like a room.”
Me: “And when would you be arriving, sir?”
Caller: “Huh?”
Me: “When do you want the room?”
Caller: “Oh! Tonight…”
Me: “I’m sorry, sir, but we are completely booked tonight. Would you like me to provide the number of a nearby establishment?”
Caller: “You have no rooms? Can’t you just give me one of the emergency rooms?”
Me: “I’m sorry, sir, we don’t have any rooms like that. We sell our rooms until we are out. We don’t keep any rooms for ’emergencies.'”
Caller: “Oh. You have suites, too, don’t you?”
Me: “Yes, we do, but we are completely booked, so there are no rooms available, every kind.”
Caller: “No rooms?”
Me: “No rooms.”
Caller: “No suites?”
Me: “I’m sorry, sir. We have no rooms of any kind, suite or otherwise. Now, unless you want to book a room for another night, I am going to have to hang up.”
Caller: “No rooms?”
(*click*)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
