Maybe If I Just Dial Random Numbers
Me: “Good morning, thank you for calling [Pet Insurance]. My name is Barry, how can I help?”
Customer: “I’m not happy!”
Me: “And why is that?”
Customer: “I don’t know the sort code for my bank account!”
Me: “Okay… have you tried calling your bank?”
Customer: “If I did that I’d end up talking to somebody in India! Can’t you just tell me?”
Me: “Well, I sell pet insurance, so, unfortunately, I don’t have that kind of information. I only have information on how much it will cost to insure a cat or a dog. I guess you could find it if you went to your bank’s website.”
Customer: “Oh great! Could you do that for me?”
Me: *sigh*
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Question of the Week
Have you ever met a customer who thought the world revolved around them?
