Maybe He Was Checking His Eyelids For Holes?
(I am a librarian with a city library. I usually work behind the information desk, but every so often, if no one asks me any questions, I walk around the library and see who needs help. One of the things I am supposed to do is remind people of the rules, such as no sleeping. I see a man sitting in an armchair with his eyes closed, and assume he is asleep.)
Me: “Sorry to disturb you, sir, but I’m afraid we don’t allow sleeping in the library.”
Customer: *with a really nasty grin* “Come here.”
Me: *taking two steps closer* “Yes?”
Customer: *pulls out black phone* “You see this?”
Me: “Sir, that’s really not the issue—”
Customer: “I was trying to adjust the screen. Not everyone’s eyes work as well as yours. So do yourself a favor and don’t go around assuming everyone with their eyes closed is sleeping!”
Me: *this flies in the face of every bit of training I’ve gotten, not to mention, I didn’t see him with his phone out when I saw him* “Sir, there is no need to take that tone with me. Also, your eyes were closed and your phone wasn’t there; exactly what am I supposed to assume?”
Customer: “Get out of here, boy, and mind your own business!”
(Since it is possible I may not have seen the phone, I decide it’s enough. His eyes are open.)
Me: “Okay, then. You have a nice day.” *I turn and walk away*
Customer: *mutters* “Mother-f***er!”
Me: “And the same to you, sir.”
Question of the Week
Have you ever served a bad customer who got what they deserved?