May I Recommend A Good Crime Drama While I Have You?
(90% of the calls the bookstore receives are to ask our hours, check stock, or to ask when a book will be released. With that in mind, the phone rings one afternoon.)
Me: “Thank you for calling [Bookstore], how can I help you?”
Customer: “I need to know a release date.”
Me: “Sure, what is the title?”
Customer: *gives a strange number, not the type bookstores use*
Me: “What? Is that a title?”
(The customer gives the number again, and I am not finding anything like it in the computer database.)
Me: “I don’t know what you mean.”
Customer: “A release date! I need to know when my son will be released.”
(It’s then that I realize she means Booking, not Books.)
Me: “Uh, we’re a book store.”
Customer: “What number is this?”
Me: *gives the store phone number*
Customer: “I didn’t call that number.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?